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Saturday, 20 October 2012

Product Safety and Quality Systems Management - Good Strategic Alliances

Anyone in the front-line of food business management knows this very well. Things can be hectic. There are unending demands for good quality but low cost products while business operation expenses mount. Many food operators and managers face daily challenges of maintaining the profitability of their businesses. This may not be the case for large companies that have the resources to address these demands. However, for small to medium operations, the survival of their businesses depends on how well things are managed to avoid runaway costs and product failure catastrophes.

Many established customers will keep coming back but this is not a guarantee. Their businesses may also be facing the same fiscal and resource constraints. In addition to all of these, consumers are unforgiving. 

Rightly or wrongly, this is the reality with the consuming public. It only takes a few repeated instances of product failures for them to defect to the competitors or drop the products or services altogether. There are other challenges for small to medium operations. With limited resources, how can they survive all of these every-day challenges and remain profitable? Businesses are always in need of astute managers who can successfully manage these challenges. Are you one of such managers?

Here is the first step on the journey of forming good strategic alliances that will help you maintain the safety and quality of products while ensuring the profitability of your company or business:
 The SSQA-D Button

  • Establishing collaborative connections with your suppliers and contracted services, and maintaining an atmosphere of commitment and trust;
  • Adopting strategies that ensure a cooperative, collaborative, ownership and sense of belonging among your employees;
  • Employing or enlisting good trainers who recognize the necessity of being a part of your team;
  • Developing a working relationship with regulators and system assessors and maintaining an atmosphere of mutual understanding, commitment and trust;
  • Regularly communicating your commitment to your customers and consumers, providing easy means for them to freely communicate with you and actively encouraging such communications.
  • Recognizing the positive role of honest communications with consumers and avoiding the temptation to engage in soother-communications with them.
If a business waits passively for consumers to initiate communications about concerns they may be having with its products, and if there is a sense of satisfaction when no communications are initiated by consumers, the system to which this business subscribes is most certainly not SSQA.

 If you wish to learn more about forming good strategic alliances, Join the SSQA Development Team - the SQUAD  

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