Have you ever wondered why, after much repeated training over many years, people still forget or even deliberately neglect to do the right things? It is because superficial training offers nothing more than information upload to the training recipients. This highlights the problem with on-line training and long-winded classroom courses. They are equally prone to becoming forgotten or neglected since they lack the practical or application follow-through. Trainers and training recipients must think beyond seeing training as the mere delivery and reception of information. Delivering and receiving information is part of training for sure but it is not all that training must be. A good training process has an integrated application follow-through with properly planned strategies and practical implementation steps. A good refresher training must actually update and refresh the training recipient's knowledge and skill. The mere repetition of facts already known to the training recipient is sheer redundancy that often ends up being counter productive. MOM training recognizes the need for refresher training to provide new and factual information, and motivate acceptable practices.
In a well developed training process, information transfer is optimized and supported by a practical sense of moral obligation and social responsibility on the parts of trainers and training recipients. The right things must be taught, learned and practiced. Training ought to be done for the benefit of the individual and society.
The possibility of training being mercenary is not exclusive to the delivery of training solely for financial gain. It is also possible that training recipients may seek training only to have doors of opportunity open for them. After they have gained entry, they may selfishly abandon their moral obligation and social responsibility. They may become negligent in using the training received and society is deprived of the benefits otherwise derived.
Training effectiveness is most assured through a well developed “nurture” or “immersion” approach with an infused sense of moral obligation and social responsibility. How can an organization accomplish such “nurture”, “immersion” and social responsibility among its employees, particularly in the workplace setting?
Here are some practical steps for ensuring a MOM kind of training:
1. Employ or develop trainers who believe and practice (or have practiced) the training delivered and make trainers part of the team; not outsiders who merely deliver information to training recipients and leave;
Without the infusion of a sense of moral obligation and social responsibility, individuals who are selfishly inclined will continue to neglect the appropriate utilization of the training received. This observation does not pertain only to rank and file workers. Some management personnel and even some business owners may also be selfishly inclined and may be negligent (inadvertently or deliberately) to the detriment of all.
Information for this article has been draw from the training program rationale and strategies outlined in the GCSE-Food & Health Protection curriculum development guidelines.