With so many, if not all, companies posting commitment statements, you may have read or heard some very high sounding ones. Shakespeare would have said of these: ". . . full of sound and fury, signifying nothing". Some commitment statements may sound lofty but lack practical significance. Others may be so general that anyone on the street can state them as well as, if not better than, some of the company employees. A great number of stated commitments only serve as marketing slogans while being miles away from the actual operating philosophies. How many establishments compose their commitment statements with any consideration of how they will ensure that the entire workforce is consistently committed as stated? Do you know of any?
Commitment Statements, Third Party Certification and Customer Confidence
The Contending Philosophies Factor
Under the SSQA Concept, the commitment expected of a company, its employees and its partners covers a broader scope than just the commitment to programs. It also involves a commitment to people, the society at large, the environment and the personal commitment of every participant to being socially responsible with a good sense of moral obligation.