LNS Research article : 10 Reasons Your Local Quality Management Initiatives are Failing [Posted by Mehul Shah on Fri, Dec 06, 2013]
Why the focus on quality management. In the food industry for instance, product safety is also of equal, if not greater concern. Tens of reasons can be cited for food safety and quality management failures.
Although it has not gone far enough, this LNS Research article contains some overtones of what I have stressed that the food and health sectors need to seriously consider, if significant improvements are to be achieved in product safety and quality assurance.
You may have noticed the “policing” mentality that is cited as reason 6 in this LNS article as a reason for failure. Incidentally, that is one of the main things stressed in several GCSE-FHP posts dealing with the failures of enforcement. The article also mentions internal education/training but it does not go far enough to describe the type of training that works as was described in the post on personnel training – Mercenary or MOM. The idea of “incentivizing quality improvements”, more commonly referred to as personnel, company and/or partner motivation in the GCSE-FHP language, is stressed in several posts. In fact, a whole department is assigned the responsibility under the proposed GCSE-FHP-SSQA concept as described in the post: Organizing for Product Safety and Quality Management Success
SSQA is shifting the paradigm from policing to facilitating the safety of food. While "beating operations into compliance" may seem like the right thing to do, it is often counter productive. It encourages the practice of hiding unacceptable situations from inspectors and auditors. If the same inspectors and auditors were seen as facilitators, help will be sought from them regarding issues that need to be resolved.
Other posts that provide further details on the points mentioned in the LNS research article include the following: